Mystery Shopping: when to start?

Time of "soviet servants" are gone forever. Now you can hardly meet a situation where the staff is rude or downright rude, it is perceived as nonsense and causing a certain surprise.
Breaking with past humiliating service from a relic of the Soviet era, there was another problem - indifference. This trouble can take totally different forms of passive behavior, passivity, non appearance to corporate standards and so on. Managers are not objectively able to control this side the wait staff as when their actions are being watched by the chief of the employee immediately becomes polite. ... Read more »
Views: 56 | 30-04-2014, 11:42